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In Dallas, the North Texas Tollway Authority, an authority that is responsible for collecting tolls, has been scrutinized for months due to its toll collecting policy. This policy charges drivers who do not pay up at the toll booth fines of hundreds, or even thousands, of dollars. Because the NTTA has been under fire in the public eye, it announced today two steps it says that will target improving customer satisfaction.

The first measure that the NTTA took was to allow all drivers to utilize the electronic toll collection lanes, including those who do not have one. They can do this without being punished with a twenty five dollar fine.

Before this plan, drivers without toll tags that utilized the electronic lanes on the Dallas North Tollway were looked at as violators and would subsequently be fined twenty five dollars for each time they passed through an electronic toll booth, rather than a cash booth.

But after February eighth, the drivers who don’t have a toll tag who use the electronic lanes will be given the chance to pay off the tolls before being hit with the additional twenty five dollar fine. But these toll charges will continue to be calculated at the cash rate, which is twice as high as the rates paid by toll tag consumers.

Unfortunately, the change won’t affect the NTTA’s collections policy in any other way and it will not stop consumers without toll tags who do not pay toll bills mailed to their homes from being charged twenty five dollars for every unpaid toll. This is a policy that can turn a week’s worth of tolls into a thousand dollar bill.

The NTTA’s second measure was to appoint an internal auditor as a mediator of some sort, which will be on hand to help frustrated customers who have first complained their way through NTTA customer service hierarchy without a result that they deemed to be satisfactory. The auditor will then review the account and determine if customer service and billing reps have followed their own rules.

Mallory McGuinness is employed by a debt collection agency. She also does stories on the credit industry , business and finance, and debt collection Visit the Uber Article Directory to get a totally unique version of this article for reprint.

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